1. Introduction

ASHTA & CO PTY LTD (ABN 86 647 646 204, ACN 647 646 204) trading as La Cucina Melbourne ("we", "us", or "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By dining with us, making a booking, placing an order, visiting our website, or interacting with us in any other way, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Identity and contact details: name, email address, phone number, and postal address.
• Booking and reservation information: date, time, number of guests, special requests, and dietary requirements or allergies.
• Transaction and payment information: details of purchases, orders (dine-in or takeaway pickup), and payment method. Online card payments are processed securely via PayPal ACDC Hosted Fields (we do not store full credit card details). Each online payment attempt (approved, declined, or unsuccessful) is logged with your name, phone number, email address, booking or order details, amount, PayPal transaction identifiers and PayPal response and risk codes (such as 3-D Secure results), and the card brand and last four digits only.
• Feedback and correspondence: reviews, complaints, enquiries, and records of communications with us.
• Technical information: if you visit our website, IP address, browser type, device information, and cookies or similar technologies.
• Images or CCTV footage: captured on our premises for security purposes.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you make a booking, place an order, contact us, or visit our restaurant.
• Through our website, online ordering platforms, or third-party booking systems.
• From third parties such as our payment processor PayPal (ACDC Hosted Fields), or social media platforms.
• Automatically via cookies or similar technologies, or CCTV systems on our premises.

4. Why We Collect and Use Your Information

We collect and use personal information for the following purposes:

• To process bookings, reservations, and orders (including takeaway pickup orders).
• To provide our restaurant services and manage customer relationships.
• To process payments and prevent fraud.
• To accommodate dietary requirements, allergies, or special requests.
• To improve our services, menu, and customer experience.
• To send promotional communications where you have consented (you may opt out at any time).
• To comply with legal obligations and resolve disputes.
• For security and safety purposes (including CCTV).

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors who need the information to perform their duties.
• Payment processors (PayPal) and financial institutions.
• Third-party service providers such as booking platforms and IT service providers.
• Regulatory authorities or law enforcement where required by law.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

We retain payment attempt records for [retention period, e.g. 7 years for tax records].

7. Access, Correction, and Complaints

You may request access to or correction of your personal information by contacting us. If you believe we have breached the Australian Privacy Principles, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Website

Our website (https://lacucina-melbourne.com) does not use its own analytics or advertising cookies. It uses Google Fonts and an embedded Google Map, which are provided by Google and may collect technical information (such as your IP address) and use cookies in accordance with Google’s privacy policy. Your takeaway order is stored in your browser’s local storage until you place it or clear it. You can control cookies through your browser settings. Online payments on our site are processed securely via PayPal ACDC Hosted Fields.

9. Contact Us

For any privacy-related enquiries, please contact:

La Cucina Melbourne
ASHTA & CO PTY LTD
12 Solero Parade, Point Cook VIC 3030
Registered address: Unit 2, 81-83 Burgundy Street, Heidelberg VIC 3084
Phone: +61 495 104 382
Email: admin@lacucina-melbourne.com
Website: https://lacucina-melbourne.com
Opening hours: 6am – 11pm, every day

Last updated: October 2026